White Papers & Case Studies from the SEH/TS experts

From SEH Technology Solutions experts:

White Papers

eCare, A Part of The Web-enabled Call Resolution Evolution
Supporting both your customers and your employees is one of the most time-consuming and expensive aspects of doing business today.

Running a JAD Session: Joint Application Design
One of the key ingredients to developing creative solutions and implementing them is the involvement of the key stakeholders in the process.

Targeted Traffic Makes Money: Understanding Search Engine Ranking
Using search engines to navigate the web is second only to checking email and an estimated 85% of the average web site’s traffic comes from search engines, making search engine registration and ranking a priority to serious online marketers.

When the Unexpected Happens – A Project Rescue Overview
In the virtually any IT project, the unexpected happens.

Current Case Studies

CRM Software Implementation
One of the top five financial services firms in the country was relying on an antiquated contact management system.

Contact Center Transformation—Siebel Software Implementation
This comprehensive project required replacement of a multi-tier, client server implementation with a browser-based application, including legacy mainframe systems integration.

For more information or to talk with a technology expert about your own unique needs, contact SEH/TS at 612.758.6728.

Search Our Site | Contact Us